Communication these days can come in many forms such as
e-mail, face-to-face and by phone. The
ways in which the material is sent can lead to different interpretations of the
meaning behind the message. Even in some
cases, it can be misinterpreted and blown out of extreme if you are not clear
concise and focus in your delivery method. (Dr. Stolovich, 2009). I was asked to take a look at three examples
of the same message being delivered and see what I noticed about the delivery
methods.
The first delivery was
through an e-mail. In the e-mail, I perceived the sender to be frustrated and
upset that another team member. That team member had not completed their work,
and therefore, the sender would end up being late on her assignment. The wording in the e-mail was very short and
“to a point”, but the sender did end it by saying “I really appreciate your
help”.
The second delivery method was by voicemail. In this method I could sense that the sender
was not as upset or frustrated as the e-mail had lead. I could still feel a sense of emergency from
the sender, but by hearing her voice and the tone that she had, the voicemail
was not as condescending as the e-mail.
The way in which we communicate is very important as a
Project Manager. You need to be calm and
thoughtful when presenting or passing on information in any method you
decide. Some people have a preference in
the way they are asked to complete tasks or given directions on a project. It all
boils down to building relationships with your teammates and understanding who
they are as a person in the working environment. Bad communication can lead to a long, drawn
out project where nobody involved is having fun.
References
Stolovich, Harold. (2009).
Communicating with Stakeholders (Video Presentation). Laureate
Education.
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